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Refund Policy

onBook > Refund Policy

Last Updated: [15th Nov, 2023]

Thank you for choosing OnBook.Live for your website development, app development, digital marketing, and SEO needs. This Refund Policy outlines the conditions under which refunds are provided for our services. By engaging with our services, you agree to comply with the terms outlined in this policy.

1. Refund Eligibility

1.1 Website Development and App Development:

  • Refunds are not applicable for website development and app development services once the project has been initiated. This is due to the customized and iterative nature of these services.

1.2 Digital Marketing and SEO Services:

  • Refunds for digital marketing and SEO services may be considered in the following circumstances:
    • Failure to commence services within a reasonable timeframe.
    • Failure to deliver agreed-upon services as outlined in the service agreement.

2. Refund Request Process

2.1 Initiating a Refund Request:

  • To request a refund, please contact our support team at onbooktech@gmail.com within [3 days] from the date of initiating the service.

2.2 Information Required:

  • In your refund request, please provide detailed information on the reasons for the refund, along with any supporting documentation.

3. Refund Approval

3.1 Assessment:

  • Refund requests will be assessed on a case-by-case basis. We reserve the right to refuse a refund if we find that the service has been delivered as per the agreed-upon terms.

3.2 Notification:

  • You will be notified of the approval or rejection of your refund request via the email address provided during the request process.

4. Refund Process

4.1 Approved Refunds:

  • If your refund is approved, it will be processed within [7 business days] through the original method of payment.

4.2 Non-Refundable Items:

  • Certain items, such as third-party expenses or materials purchased on your behalf, may not be eligible for a refund.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at onbooktech@gmail.com.

6. Changes to the Refund Policy

OnBook.Live reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By engaging with OnBook.Live‘s services, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms.